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PLRB on Demand

Jun 28, 2022

This episode of PLRB on Demand will feature Michael J. Miller, CFO at CitiSculpt. Michael’s presentation, “Net Promoter Score: The Storm on the Horizon for the Claims Community,” has been adapted for this podcast. Most businesses now track customer satisfaction via surveys, but how effective is this practice when...


Jun 14, 2022

This episode of PLRB on Demand will feature Jenny Pye, CPCU, AIC, API, a recognized inspirational insurance presenter and leader, and Director of Commercial Claims Operations at Pilot Catastrophe Service. One of Jenny’s greatest passions is to provide mentorship to those seeking continuing education in insurance,...


May 31, 2022

This episode of PLRB on Demand will feature Adrian Frank, Senior Executive Vice President at J.S. Held LLC; and Brett Goldberg, Entrepreneur, Executive, and Media CEO. Adrian and Brett’s presentation, “Incorporating Technology to Inspect, Document, & Instantly Report on a Site,” has been adapted for this podcast....


May 17, 2022

This episode of PLRB on Demand will feature a “Webinar Follow Up” after July Twenty-Third’s “Commercial Roofing Investigation, Damages & Repairs” webinar. This webinar outlined claim investigation procedures and complexities regarding damages to roofing systems, described effective inspection procedures...


May 3, 2022

This episode of PLRB on Demand features Daniel Thall, Property Operations Manager at Preferred Mutual. Daniel’s presentation, “Ice Dams: Loss Leader or Opportunity?,” has been adapted for this podcast. Ice dams can transform a few inches of ice into a sprawling, high-cost claim. Join Daniel Thall as he explores...