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PLRB on Demand

Jun 28, 2022

This episode of PLRB on Demand will feature Michael J. Miller, CFO at CitiSculpt. Michael’s presentation, “Net Promoter Score: The Storm on the Horizon for the Claims Community,” has been adapted for this podcast. Most businesses now track customer satisfaction via surveys, but how effective is this practice when...


Jun 14, 2022

This episode of PLRB on Demand will feature Jenny Pye, CPCU, AIC, API, a recognized inspirational insurance presenter and leader, and Director of Commercial Claims Operations at Pilot Catastrophe Service. One of Jenny’s greatest passions is to provide mentorship to those seeking continuing education in insurance,...